Fraktpolicy

Thank you for shopping with us! We are committed to providing a smooth, reliable, and transparent delivery experience. Please review our shipping policy before placing your order.

  1. Shipping & Processing

All orders are processed and shipped from our U.S. fulfillment center.
  • Processing Time: 1–2 business days.
  • Business Days: Monday–Friday, excluding U.S. public holidays.
  • Order Confirmation: Sent after your order is successfully placed.
  • Shipping Confirmation: Includes tracking information once your order ships.

  1. U.S. Delivery Times

We work with trusted shipping carriers, including USPS, UPS, FedEx, and other approved logistics providers.
  • Standard U.S. Shipping: Typically 3–5 business days after shipment.
  • Order Processing: 1–2 business days before shipment.
  • Remote Locations: Alaska, Hawaii, Puerto Rico, and other non-contiguous U.S. destinations may require additional delivery time.
Please Note: Delivery times are estimates and may vary due to carrier delays, weather, peak shipping periods, or other unforeseen circumstances.

  1. Shipping Costs

Free standard shipping is available on eligible U.S. orders!
  • Any applicable shipping fees will be displayed at checkout.
  • Shipping availability may vary by destination.
  • Your final shipping costs will be confirmed before payment.

  1. Order Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information.
To track your order:
  1. Open your shipping confirmation email.
  2. Click the tracking link or copy your tracking number.
  3. Visit the carrier's official website for delivery updates.
Tracking updates may take 24–48 hours to appear after shipment.
If your tracking information has not updated for an extended period, please contact our customer support team.

  1. Taxes & Duties

For orders shipped within the United States:
  • No import duties normally apply to domestic shipments.
  • Applicable state and local sales taxes, if any, will be displayed at checkout.
  • Additional charges, where applicable, will be disclosed before completing your purchase.

  1. Shipping Address Accuracy

Please double-check your shipping information before placing an order.
Make sure the following details are correct:
  • Full name
  • Street address and apartment number (if applicable)
  • ZIP code
  • Email address
  • Contact phone number
Incorrect or incomplete information may result in delivery delays or returned packages.
Need to update your address? Contact us as soon as possible. We will try to make changes before shipment, but modifications cannot be guaranteed once processing has begun.

  1. Delivery Delays

While we strive to deliver orders on time, occasional delays may occur due to:
  • Carrier service disruptions
  • Severe weather conditions
  • Peak holiday shipping periods
  • Incorrect shipping addresses
  • Other circumstances beyond our control
If your package is significantly delayed, please contact our support team.
We will help investigate the shipment with the carrier and provide available updates.

  1. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.
We recommend reporting visible shipping damage within 48 hours of delivery.
Please provide:
  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged product
  • A brief description of the issue
For approved claims, we will arrange an appropriate replacement or refund according to our Return & Refund Policy.

  1. Delivered but Not Received

If your tracking information shows "Delivered" but you haven't received your package, please:
  1. Check your porch, mailbox, or surrounding delivery area.
  2. Ask household members or neighbors.
  3. Check with building reception or property management, if applicable.
  4. Review any delivery photos or carrier notifications.
If you still cannot locate your package, please contact our customer support team.
We will assist with a delivery investigation.

  1. Lost Packages

If your package appears lost during transit, please contact us with your order number and tracking information.
We will work with the shipping carrier to investigate.
If the package is confirmed lost, we will arrange an appropriate replacement or refund, subject to the applicable policy and claim review.

  1. Refused or Undeliverable Packages

If a package is returned due to an incorrect address, refusal of delivery, or failure to receive the shipment:
  • Additional shipping or return fees may apply where permitted.
  • Refunds may be adjusted for applicable shipping costs.
  • No additional charges will apply when the delivery issue is caused by our error.

  1. Order Changes & Cancellations

Need to change or cancel your order?
Please contact our customer support team as soon as possible.
  • Before Shipment: We will make reasonable efforts to accommodate your request.
  • After Shipment: Orders generally cannot be modified or canceled once dispatched.
  • Returns: Shipped orders may be eligible for returns under our 30-Day Return & Refund Policy.

  1. Customer Support

We're here to help with shipping, tracking, and delivery questions!
Email: delisahulford5725@hotmail.com
Response Time: Usually within 1 business day.
Please include your order number and a brief description of your inquiry so our team can assist you efficiently.
Thank you for choosing us! We appreciate your trust and look forward to serving you.