Informativa sui rimborsi

Thank you for choosing our products! If you are not completely satisfied with your purchase, our customer support team is here to assist you with returns, replacements, and refunds.

30-Day Return Window

We accept returns within 30 days of delivery.
To qualify for a return:
  • The product must be in good, resalable condition.
  • All original accessories, manuals, and included items must be returned.
  • Please keep the original packaging whenever possible. If unavailable, contact us before returning your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible.
For approved claims, we will:
  • Cover the return shipping costs.
  • Offer a free replacement or full refund.
Important: For visible shipping damage, please contact us within 48 hours of delivery.


Non-Quality Returns

Changed your mind or ordered the wrong item? You may still request a return within 30 days of delivery.
For non-quality returns:
  • Return shipping costs are the customer's responsibility.
  • Products must be in good, resalable condition.
  • All original accessories and included items must be returned.
  • Reasonable deductions may apply for missing items, excessive wear, damage, or replacement packaging.

How to Return

Follow these simple steps to request a return:
  1. Contact Us: Reach out to our support team with your order number and reason for return.
  2. Request Review: We will review your request within 1 business day.
  3. Receive Authorization: Once approved, we will provide return instructions and an RMA number.
  4. Pack & Ship: Securely package your product and follow the provided shipping instructions.
  5. Return Processing: Our team will assist you with the return, replacement, or refund process.
Please Note: Do not send items back without prior return authorization.

Refund Processing

Once your returned item is received:
  • Inspection: Returns are typically inspected within 3–5 business days of arrival.
  • Refund Approval: Approved refunds are issued to the original payment method.
  • Processing Time: Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Warranty Coverage

Our 30-day return policy is separate from any applicable product warranty.
Manufacturing defects reported after the return period may still qualify for warranty service according to the applicable warranty terms.